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Hotel Policy

Guaranty Policy:
Credit card is required to guarantee the reservation.

Check In: 14:00 Hrs.
Check Out: 12:00 Hrs.

Credit Cards Accepted:
Visa and MasterCard.

Cancellation Policy:
Must cancel within 2 days prior to arrival date to avoid fee charges.

No Show Policy:
No shows are subject to a one night charge and same reservation will be cancel at 6:00 a.m. of the following day of arrival.

Extra person Policy:
Maximum occupancy per room is 4 people, therefore in a double room will be 2 extra people and on a triple room, one extra person. All extra persons are charged.

Kids Policy:
Two minors stay for free sharing room with an adult.

Pets Policy:
No pets allowed.

Oversold Policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from UNIVISIT, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

 

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Hotel Palapa Palace, Blvd. Belisario Domínguez No.4389, Fracc. La Gloria, Tuxtla Gutiérrez, Chiapas, México.
Tel: +52 (961) 671 9125. Fax: +52 (961) 671 7182.
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Palapa Palace hotel is a partner of www.VisitMexicoHotels.com